The following applies to customers, for stockist terms and conditions please follow this link.
*Regarding dispatch of orders – Tea with Jud goes to the Post Office 2x a week – on Monday and Thursday mornings. Orders are dispatched in recycled materials and packaging.
All items featured on the Tea with Jud website are made by hand, therefore completely unique. Each item is described with approximate measurements and dimensions. Items may vary slightly from the description given. Colour may also vary.
All items on the website are subject to availability.
For all personalized orders/special commissions please contact Jud direct via the contact page. After the order has been placed, finalized and price agreed, customers will be issued with an Invoice via PayPal. Production will only commence after payment has cleared.
Orders of any items that are not in stock/special commissions/personalised orders will take approximately 4 – 6 weeks for production.
Orders can only be cancelled provided they have not been dispatched. Refunds will be issued within 14 days of cancellation.
We are unable to offer a refund on personalised items
4.Postage & Packaging
All Prices are based on current postage charges. Please see http://www.royalmail.com/current-postage-prices for details.
Items within a certain weight range will be charged at set rates. Please see the table outlining these in the Postage and Packing section.
Orders weighing under 2Okg will be sent via Royal Mail.
All orders over 2Okg will be sent via Parcel Force. You must pay for your order on the website. When your order is ready to be despatched you will be issued with a Postage and Packaging invoice via PayPal. Your order will not be despatched until this invoice has been paid.
All international orders, regardless of the weight, must be paid for on the website. When your order is ready to be despatched you will be issued with a Postage and Packaging invoice via PayPal. Your order will not be despatched until this invoice has been paid.
Collection: If it is an option geographically, collection is available. You can collect at Jud’s workshop, markets or Craft fairs. If you wish to collect work, please select the “collect” option on the website and arrange with Jud directly via email firstname.lastname@example.org or telephone a suitable time and place for collection.
If any items arrive broken or damaged, you must declare this immediately and provide photographic evidence within 2 days. In some cases you may be asked to return the damaged item, if so, Tea with Jud will cover the cost of return postage. Unfortunately there is no insurance available with any delivery service so Tea with Jud will accept responsibility and a replacement will be provided subject to availability/as soon as possible.
Tea with Jud goes to the Post Office 2x a week – on Monday and Thursday mornings.
UK Postal Rates Table
|Up to lkg||£5||UK||Royal Mail|
|Up to 2kg||£8.5O||UK||Royal Mail|
|Up to 5kg||£13||UK||Royal Mail|
|Up to lOkg||£17||UK||Parcel Force|
|Up to 15kg||£24||UK||Parcel Force|
|Up to 20kg||£29||UK||Parcel Force|
|Above 2Okg||See T&C’s||UK||Parcel Force|
|International Orders||See T&C’s||World||Royal Mail or Parcel Force|
All orders must be paid for via PayPal on the website, PayPal Invoice or Cheque. Cheques must be made payable to “Jud Pollock at Tea with Jud”. Orders paid by Cheque will not be produced or dispatched until the Cheque has cleared.
Cash, cheques and gift vouchers are accepted at Tea with Jud’s workshop, craft fairs and markets.
Please ensure you inspect your order when you receive it. If there is any problem you must notify us immediately. Tea with Jud will not accept any rejection of goods at a later date.
7. Returns & Refunds
If you change your mind about the items you purchased, please contact Tea with Jud within 7 days of receiving your delivery to arrange returning the goods. Return postage is at your expense. Unfortunately Royal Mail and Parcel Force do not cover insurance for pottery so any breakages will also be at your expense. In the event of any breakages you will be notified and a refund will no longer be available.
We are unable to offer a refund on personalised items.