Terms & Conditions

The following applies to customers, for stockist terms and conditions please follow this link.

Customers

  1. Products

All items featured on the Tea with Jud website are made by hand, therefore completely unique. Each item is described with approximate measurements and dimensions. Items may vary slightly from the description given. Colour may also vary.

All items on the website are subject to availability.

  1. Orders

For all personalized orders/special commissions please contact Jud direct via the contact page. After the order has been placed, finalized and price agreed, customers will be issued with an Invoice via PayPal. Production will only commence after payment has cleared.

Orders of any items that are not in stock/special commissions/personalized orders will take approximately 4 – 6 weeks for production.

  1. Gift Vouchers

Gift Vouchers expire 2 years after date of issue.

Gift Vouchers can only be spent via the website/markets & craft fairs or at Jud’s workshop.

Unfortunately we are unable to offer change if the whole voucher is not spent. If the voucher does not cover the cost of items purchased, the rest must be paid in cash or by cheque.

Tea with Jud gift vouchers are not valid at any UK stockists.

  1. Cancellations

Orders can only be cancelled provided they have not been despatched. Refunds will be issued within l4 days of cancellation.

We are unable to offer a refund on personalized items.

  1. Postage & Packaging

All Prices are based on current postage charges. Please see http://www.royalmail.com/current-postage-prices for details.

Items within a certain weight range will be charged at set rates. Please see the table outlining these in the Postage and Packing section.

Orders weighing under 2Okg will be sent via Royal Mail.

All orders over 2Okg will be sent via Parcel Force. You must pay for your order on the website. When your order is ready to be despatched you will be issued with a Postage and Packaging invoice via PayPal. Your order will not be despatched until this invoice has been paid.

All international orders, regardless of the weight, must be paid for on the website. When your order is ready to be despatched you will be issued with a Postage and Packaging invoice via PayPal. Your order will not be despatched until this invoice has been paid.

Collection: If it is an option geographically, collection is available. You can collect at Jud’s workshop, markets or Craft fairs. If you wish to collect work, please select the “collect” option on the website and arrange with Jud directly via email jud@teawithjud.com or telephone a suitable time and place for collection.

If any items arrive broken or damaged, you must declare this immediately and provide photographic evidence within 2 days. In some cases you may be asked to return the damaged item, if so, Tea with Jud will cover the cost of return postage. Unfortunately there is no insurance available with any delivery service so Tea with Jud will accept responsibility and a replacement will be provided subject to availability/as soon as possible.

UK Postal Rates Table

Weight Price Country Postage
Up to lkg £5 UK Royal Mail
Up to 2kg £8.5O UK Royal Mail
Up to 5kg £l7 UK Royal Mail
Up to lOkg £24 UK Royal Mail
Up to 2Okg £35 UK Royal Mail
Up to 25kg £46 UK Royal Mail
Up to 30kg £50 UK Royal Mail
Above 3Okg See T&C’s UK Parcel Force
International Orders See T&C’s World Royal Mail or Parcel Force
Collection Free Scotland N/A
  1. Payment

All orders must be paid for via PayPal on the website, PayPal Invoice or Cheque. Cheques must be made payable to “Jud Pollock at Tea with Jud”. Orders paid by Cheque will not be produced or despatched until the Cheque has cleared.

Cash, cheques and gift vouchers are accepted at Tea with Jud’s workshop, craft fairs and markets.

  1. Delivery

Please ensure you inspect your order when you receive it.  If there is any problem you must notify us immediately.  Tea with Jud will not accept any rejection of goods at a later date.

  1. Returns & Refunds

If you change your mind about the items you purchased, please contact Tea with Jud within 7 days of receiving your delivery to arrange returning the goods. Return postage is at your expense. Unfortunately Royal Mail and Parcel Force do not cover insurance for pottery so any breakages will also be at your expense. In the event of any breakages you will be notified and a refund will no longer be available.

We are unable to offer a refund on personalized items.

PLEASE NOTE - due to kiln issues orders cannot be processed immediately or guaranteed for Christmas. Please contact me directly with your queries. Dismiss