Terms & Conditions

1. Products

All products featured on the Tea with Jud website are made by hand, therefore completely unique. Each item is described with approximate measurements and dimensions. Items may vary slightly from the description given. Colour may also vary.

All items on the website are subject to availability.

2. Orders

Please place all orders via the website. If an item you want is out of stock, please submit your email so you can be notified when it is back in stock. If you want to place a specific order please contact Jud direct via the contact page. After the order has been placed, finalized and price agreed, customers will be issued with an Invoice via PayPal. Production will only commence after payment has cleared.

Orders of any items that are not in stock may take approximately 4 – 6 weeks for production.

3. Cancellations

Orders can only be cancelled provided they have not been dispatched. Refunds will be issued within 14 days of cancellation.

We are unable to offer a refund on personalised items.

4.Postage & Packaging

All pottery is wrapped in recycled and reused materials.

Post Office trips are 2x a week – on Monday and Thursday mornings.
*During Lockdown Post Office trips have been reduced to 1x a week – Fridays only.

All Prices are based on current postage charges. Please see http://www.royalmail.com/current-postage-prices for details.

Items within a certain weight range will be charged at set rates. Please see the table outlining these in the Postage and Packing section.

Orders weighing under 2kg will be sent via Royal Mail, Second Class Recorded.

Depending on dimensions of parcel, orders over 2kg will be sent via Parcel Force 48. You must pay for your order on the website.

International orders – when your order is ready to be despatched you will be issued with an Invoice via PayPal for your order, Postage and Packaging. Your order will not be despatched until this invoice has been paid.

Collection: If it is an option geographically, collection is available. You can collect at Jud’s workshop, markets or Craft fairs. If you wish to collect work, please select the “Local Pick-up” option at the very end of the checkout on the website and arrange with Jud directly via email jud@teawithjud.com or telephone a suitable time and place for collection.

If any items arrive broken or damaged, you must declare this immediately and provide photographic evidence within 2 days. In some cases you may be asked to return the damaged item, if so, Tea with Jud will cover the cost of return postage. Unfortunately there is no insurance available with any delivery service so Tea with Jud will accept responsibility and a replacement will be provided subject to availability/as soon as possible.

UK Postal Rates Table

WeightPriceCountryPostage
Up to lkg£5UKRoyal Mail
Up to 2kg£8.5OUKRoyal Mail/Parcel Force
Up to 5kg£14UKParcel Force
Up to lOkg£17UKParcel Force
Up to 15kg£25UKParcel Force
Up to 20kg£30UKParcel Force
   
Above 2OkgSee T&C’sUKParcel Force
International OrdersSee T&C’sWorldInternational Tracked & signed or Parcel Force
CollectionFreeScotlandN/A

5. Payment

All orders must be paid for via PayPal on the website, PayPal Invoice or Cheque. Cheques must be made payable to “Jud Pollock at Tea with Jud”. Orders paid by Cheque will not be produced or dispatched until the Cheque has cleared.

Cash, cheques and card payments are accepted at Tea with Jud’s workshop, craft fairs and markets.

6. Delivery

Please ensure you inspect your order when you receive it.  If there is any problem you must notify us immediately.  Tea with Jud will not accept any rejection of goods at a later date.

7. Returns & Refunds

If you change your mind about the items you purchased, please contact Tea with Jud within 7 days of receiving your delivery to arrange returning the goods. Return postage is at your expense. Unfortunately Royal Mail and Parcel Force do not cover insurance for pottery so any breakages will also be at your expense. In the event of any breakages you will be notified and a refund will no longer be available.

We are unable to offer a refund on personalised items.