FAQ’s

What happens when I place an order?

When you make a purchase through our online shop you will be sent a confirmation email followed by further notification email once your order has been completed.

My piece looks slightly different from the images?

Tea With Jud pottery is handcrafted solely by Jud and may differ slightly to images on the website therefore making each piece unique.

What if I have a specific question I would like to discuss about my order?

No problem, just contact us here and we will get back to you as soon as possible.

International Orders

The Tea with Jud website is not set up for International orders. If you want to place and order outside of the UK please contact us here to arrange it.

How do Cancellations and Refunds work?

If you wish to cancel an order or item please contact us here A.S.A.P. providing order details and order number if possible.

Orders can only be cancelled provided they have not been dispatched. Refunds will be issued within 14 days of cancellation.

We are unable to offer a refund on personalised items

What timescale should I expect when ordering a product?

Delivery timescales can’t be guaranteed but all items should be sent out within 3 working days and items should be received within a week. ** During Lockdown Items are only posted 1x a week – on a Friday ** If your item has not been received please feel free to contact us via this link

How can I care for my Pottery?

All Tea with Jud Pottery is fired to 1180 degrees making it microwave* and dishwasher* safe however hand washing is recommended to minimise chipping or breakage. Ceramics while strong can break so please handle with care. We do not replace or refund accidental breakages.

*except for the Grey and Gold range

Can I buy a gift Voucher?
Gift Vouchers are not available at Tea with Jud

A copy of the full customer terms and conditions can be found here and if you have any other questions please contact us here.