1. Products
All products featured on the Tea with Jud website are made by hand, therefore completely unique. Each item is described with approximate measurements and dimensions. Items may vary slightly from the description given. Colour may also vary.
All items on the website are subject to availability.
2. Orders
If an item you want is out of stock, please submit your email address so you can be notified when it is back in stock.
If you want to place a specific order, ie: dinner set, please contact Jud directly via the contact page. After the order has been placed, finalised and price agreed, customers will be issued with an Invoice via PayPal. Production will only commence after payment has cleared.
Orders of any items that are not in stock may take approximately 4 – 6 weeks for production, or otherwise stated.
3. Cancellations
Orders can only be cancelled provided they have not been despatched. Refunds will be issued within 14 days of cancellation.
4.Postage & Packaging
All pottery is wrapped in recycled and reused materials.
All Postage Prices are based on current postage charges. Please see http://www.royalmail.com/current-postage-prices for details.
Depending on the weight and dimensions of your parcel, it will either be sent Royal Mail, Tracked 24 or via Parcel Force 48.
| Weight | Cost | |
|---|---|---|
| up to 2kg | £7.50 | Royal Mail Tracked 24 |
| up to 5kg | £9.50 | Royal Mail Tracked 24 |
| up to 10kg | £15.00 | Parcel Force 48 |
| up to 20kg | £18.50 | Parcel Force 48 |
| up to 30kg | £21.50 | Parcel Force 48 |
International orders – when your order is ready to be despatched you will be issued with an Invoice via PayPal for your order, Postage and Packaging. Your order will not be despatched until this invoice has been paid.
Collection: If it is geographically possible, collection is available. If you wish to collect your order please select the “Local Pick-up” option at the very end of the checkout on the website and arrange directly with Jud from her workshop via email –jud@teawithjud.com . Alternatively, if it suits, you can collect your order at markets or Craft fairs.
If any items arrive broken or damaged, you must declare this immediately and provide photographic evidence within 2 days. In some cases you may be asked to return the damaged item, if so, Tea with Jud will cover the cost of return postage. Unfortunately there is no insurance available with any delivery service so Tea with Jud will accept responsibility and a replacement will be provided subject to availability/as soon as possible.
5. Payment
All orders must be paid for via PayPal on the website, PayPal Invoice or Cheque. Cheques must be made payable to “Jud Pollock at Tea with Jud”. Orders paid by Cheque will not be produced or dispatched until the Cheque has cleared.
Cash, cheques and card payments are accepted at Tea with Jud’s workshop, craft fairs and markets.
6. Delivery
Please ensure you inspect your order when you receive it. If there is any problem you must notify us immediately. Tea with Jud will not accept any rejection of goods at a later date.
7. Returns & Refunds
If you change your mind about the items you purchased, please contact Tea with Jud within 7 days of receiving your delivery to arrange returning the goods. Return postage is at your expense. Unfortunately Royal Mail and Parcel Force do not cover insurance for pottery so any breakages will also be at your expense. In the event of any breakages you will be notified and a refund will no longer be available.